Addiction Help and Support

If you think you have an addiction problem, or are concerned about a loved one, please contact us to discuss your circumstances or your loved one’s needs.

We offer a free confidential addiction health review, with no obligation.

Our recovery programme addresses issues around addiction which include drugs and alcohol, gambling, social media, stress, anxiety, depression, anger and low self esteem.

"We identify the root cause of the addiction issues and the long term solution".

All calls are in complete confidence and we're available 24/7 for advice and support.

Call us on 01926 811702 or alternatively e-mail us using our Contact Us form.

We are an organisational member of British Association of Counselling Professionals (BACP) and our specialist addiction counsellors are Registered Members MBACP

 

Complaints and Compliments Policy

Policy

Our aim is that all people who use our services have an excellent experience. However, we recognise that sometimes there may be concerns about our services. There are also instances where we receive compliments.

Complaints and compliments provide us with an opportunity to look at our services and where necessary make improvements.

Our aim is to feedback to the person who has raised the complaint or compliment in a timely manner. The most effective way to contact us is locally through one of our staff or by telephone.

ESH Works will continually monitor complaints and the nature of them.

Procedure

Feedback, whether complaints or compliments can be given to any staff or volunteer, either in person, by telephone, email or letter.

We would like to deal with any feedback informally where possible, however, if requested the staff member or volunteer will formally register the feedback and highlight it to the appropriate manager or director at ESH Works using the Complaints and Compliments Report Form.

Formal complaints

  • Any complaint will be investigated and a response will be given within 3 working days to the person raising the complaint.
  • If the complainant is still dissatisfied with the response provided then a formal meeting will be arranged to review the situation with a senior staff member.      
  • We aim to have all complaints where possible, resolved within 20 working days.
  • Where resolution takes longer than twenty days because the complaint is still being investigated, the complainant will receive a letter explaining this.

Compliments

  • We will provide feedback on any compliments we receive.

If you have any questions about this policy and procedure please talk to a member of staff.

Find Us

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Contact Us

ESH Works Ltd
Holt Cottage Farm
Welsh Road East
Southam
Warwickshire
CV47 1NJ 

Office: 01926 811702
Web: www.eshworks.org
E-mail: Contact Us

Company No. 07096098